Refund Policy

Products sold through The PIP Club may include digital software, downloadable files, licence keys or access to online services.

Refund eligibility may be affected once digital software has been downloaded, accessed, activated or otherwise supplied, subject to applicable consumer law.

If software cannot be downloaded or accessed because of a genuine technical issue, contact support before submitting a payment dispute.

We will make reasonable efforts to investigate legitimate access, download and licence issues.

Any right to cancel or request a refund depends on the nature of the product, whether digital content has already been supplied and applicable consumer law.

Trading losses or dissatisfaction with trading performance do not automatically mean that software is defective. No trading result or level of profitability is guaranteed.

Refund requests should include the customer email address, relevant order details and a clear explanation of the issue so that the request can be reviewed.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot lawfully be excluded.